Virgin Mobile trusts eGain

Virgin Mobile trusts eGainPublication Type:
Case Study

Published / Updated:

To deliver on its customer service commitments in a sector where there is an ever-increasing complexity of product services with an ongoing focus on cost control, Virgin Mobile implemented a knowledge management solution from eGain. The result has been improved levels of service, happier customers, and cost savings of millions of pounds a year.

eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software.

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